Privacy Policy

1. Information We Collect
   We collect personal and non-personal information to provide and improve our services. This may include:

• Personal Information: Your name, email address, phone number, delivery address, and payment details when placing an order or contacting us.
• Non-Personal Information: Browser type, IP address, device type, and browsing behavior on our website.

2. How We Use Your Information
   We use the information we collect for the following purposes:

• To process and fulfill your orders, including delivery arrangements.
• To communicate with you about your order status or respond to inquiries.
• To send promotional offers, newsletters, or updates (only if you have opted in).
• To improve our website and user experience through analytics.

3. Sharing of Information
   We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Trusted third parties, including Yoco for secure payment processing and delivery partners.
• Legal Compliance: Authorities when required by law or to protect our rights, property, or safety.

4. Payment Security
   All payments are processed through Yoco’s secure payment gateway. Your payment details, such as card information, are encrypted and not stored on our servers. Please refer to Yoco’s privacy policy for more details on their data protection practices.
5. Cookies and Tracking Technologies
   We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand user behavior, track conversions, and personalize content. You can manage your cookie preferences in your browser settings.
6. Data Retention
   We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
7. Your Rights
   You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your personal data.
• Opt out of receiving marketing communications.

To exercise these rights, please contact us at info@luxelab.co.za.

8. Data Security
   We implement industry-standard measures to protect your information from unauthorized access, alteration, or disclosure. However, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
   Our website may contain links to external websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies when visiting.
10. Updates to This Privacy Policy
    We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website constitutes acceptance of the revised policy.
11. Contact Us
    If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: info@luxelab.co.za
• Phone: +27 83 229 9142
• Address: 1 Nelson Road, Westville, South Africa

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.